Frequently asked questions
I have received the wrong item, what should I do?
Check Shipping & Returns page for further details.
I have received a faulty item. what should I do?
For any faulty items please contact us via email at email@example.com.
There is an item missing from my order. What should I do?
For any missing items please contact us via email at firstname.lastname@example.org. and have all order detail prepared.
How can I be filmed for #MyJourney?
Do you ship internationally?
How long is delivery time?
If in the United Kingdom, dependant on the shipping option you chose from, this will determine how long delivery time will be. For all orders placed before 5pm will be posted the following day.
Free on orders over £40
Free on orders over £60
How do I track my order?
Simply check order details, once your order has been shipped a tracking number will be provided for you to check the status of your order.
How do I become an offical Gainer?
Visit the homepage which shows the steps to becoming an official gainers or watch our video on youtube.
My video was rejected after review, what happens now?
For all rejected videos, you will be given 48 hours to upload another video either by social media or sending directly to our email: email@example.com
How long does the video review take?
We aim to review videos within 24 hours of purchasing your t-shirt or uploading it to social media. Due to high volumes sometimes reviews may possible take up to 48 hours (considering you've paid for Standard UK Shipping as Premium UK Next Day will be prioritised).
Do I recieve a discount if I'm purchasing a heavier 'CLUB T-Shirt'?
Yes, for all returning Gainers you will be given 20% off your progressive T-Shirt. Simply provide proof initial payment and the 20% difference will be refunded back to the payment method used for this order. This process may very depening on your card issuer.
Are my personal details safe if I create an account?
I have forgotten my password. What should I do?
Simply reset your password and you're good to go.