FAQ

Frequently asked questions

ORDERS

I have received the wrong item, what should I do?


Check Shipping & Returns page for further details.




I have received a faulty item. what should I do?


For any faulty items please contact us via email at info@gainerslub.co.uk.




There is an item missing from my order. What should I do?


For any missing items please contact us via email at info@gainerslub.co.uk. and have all order detail prepared.





GENERAL

How can I be filmed for #MyJourney?





Contact us






DELIVERY

Do you ship internationally?


Yes, Gainers Club does ship internationally, please check the table below this can be used as a guide for shipping costs internationally. However the final shipping cost will be in the cart after selecting the designated country. Shipping to APO boxes and military addresses: Due to military handling time, delivery to some destinations could take up to 30 days or more *We currently do not ship to: Russian Federation, Iran, Venezuela, Pakistan, Lebanon, Syria, Bahrain, Kuwait and Saudi Arabia *Standard shipping is not available for all countries, only an express service will be offered




How long is delivery time?


If in the United Kingdom, dependant on the shipping option you chose from, this will determine how long delivery time will be. For all orders placed before 5pm will be posted the following day. STANDARD UK DELIVERY

£3.99
Free on orders over £40 Delivery is Monday to Saturday Delivered within 2-3 working days Note: Sunday delivery is not guaranteed, therefore all order placed on Saturday/Sunday will be shipped on Monday. PREMIUM UK NEXT DAY DELIVERY

£4.99
Free on orders over £60 Order before 12pm for a next day delivery, (Monday to Friday) Restrictions apply, no deliveries take place on Bank Holidays. Note: Delivery is only available in England, Wales, Scotland Information page below can tell you about the rest of the world.




How do I track my order?


Simply check order details, once your order has been shipped a tracking number will be provided for you to check the status of your order.





CLUBS

How do I become an offical Gainer?


Visit the homepage which shows the steps to becoming an official gainers or watch our video on youtube.




My video was rejected after review, what happens now?


For all rejected videos, you will be given 48 hours to upload another video either by social media or sending directly to our email: info@gainersclub.co.uk If your video is rejected for the second time your money will be immediately refunded and a new order will have to be placed. Please see youtube "How To" videos to see te video guidelines.




How long does the video review take?


We aim to review videos within 24 hours of purchasing your t-shirt or uploading it to social media. Due to high volumes sometimes reviews may possible take up to 48 hours (considering you've paid for Standard UK Shipping as Premium UK Next Day will be prioritised).




Do I recieve a discount if I'm purchasing a heavier 'CLUB T-Shirt'?


Yes, for all returning Gainers you will be given 20% off your progressive T-Shirt. Simply provide proof initial payment and the 20% difference will be refunded back to the payment method used for this order. This process may very depening on your card issuer.





SECURITY

Are my personal details safe if I create an account?


Please see terms & condition.




I have forgotten my password. What should I do?


Simply reset your password and you're good to go.





RETURNS

How can I return an item?


Please see our shipping & returns page for guidance.





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